Orders
I want to make a change to my order, what can I do?
Please send us a Direct Message on Instagram as soon as possible. If your order has not been shipped out yet, we may be able to make changes to it.
I've entered my shipping address wrong, what can I do?
Please contact us on Instagram Direct Message as soon as possible. If the order has not been shipped out yet we can make the change for you. However, if we have already shipped your order, you will need to contact our delivery courier to manage the situation.
How long does shipping take?
Up to 7 business days. If you need an express delivery due to special circumstances, please add a note with details to your order and we will do our best to expedite the process.
What is the status of my order?
Once your item has been shipped please allow up to 24 hours for the shipping confirmation email. You can track your parcel via the link and follow it’s delivery. If you need a further update or if there is an issue with your order please contact us via email or Instagram.
Returns
What is your returns policy?
We accept items that are in their original condition (tags attached, no body odor, make up etc.) and we will provide you with a refund upon receiving the returned item.
All returns must be requested within 24 hours of receiving your item.
We check all returned items thoroughly to identify potential misuse or abuse of our returns policy. We reserve the right to refuse any returns.
As we are a small brand we trust that you will not abuse our respect towards you and order items without the intent of keeping them.
I bought an item on sale or an item using a promotional code, can I return it?
Items bought on sale or during promotional periods are non-returnable.
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